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30-Day Money-Back Guarantee

Facial Concepts, Inc. will refund the entire cost of the product (less the shipping cost) if we issue a return authorization within 30 days from the date of purchase.

All returns should be sent to:
Facial Concepts, Inc.
P.O. Box 799
Gladwyne, PA 19035

Please contact our customer service department at
1-800-469-FLEX (3539)
or customerservice@facialconcepts.com for assistance.

*This guarantee is only valid for products purchased directly from Facial Concepts, Inc. Products purchased from a Facial-Flex® retailer are subject to their return policy. Please contact your Facial-Flex retailer for more information.


Facial Concepts, Inc. warrants to the original consumer for a period of one (1) year from the date of purchase that the purchased device is free of defects in materials and workmanship under normal use. This warranty excludes wear or alteration to the device as well as the elastic resistant bands. This warranty shall be void if the device has been damaged by accident, negligence, improper use or other factors not due to defects in the materials or workmanship. No implied warranties, including the warranties of merchantability and fitness, shall apply to this product for any period beyond the one (1) year term of this written warranty. Under no circumstances shall Facial Concepts be liable for any incidental damages sustained in connection with this product, and any recovery may not be greater than the purchase price paid for this product. Warranty is limited to replacement or repair of the device. Should warranty replacement or repair be required, please send a copy of the sales receipt, a description of the defect, and the Facial-Flex device to F.C.I. Warranties, P.O. Box 799, Gladwyne, PA 19035.

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