Warranty & Guarantee

Limited Warranty

Facial Concepts, Inc. warrants to the original consumer for a period of one (1) year from the date of purchase that the purchased device is free of defects in materials and workmanship under normal intended use. This warranty excludes wear or alteration to the device as well as the Flex-Bands. This warranty shall be void if the device has been damaged by accident, negligence, improper use or other factors not due to the defects in the materials or workmanship. No implied warranties, including the warranties of merchantability and fitness shall apply to this product for any period beyond the one (1) year term of this written warranty. Under no circumstances shall Facial Concepts, Inc. be liable for any incidental damages sustained in connection with this product, and any recovery may not be greater than the purchase price paid for this product. Warranty is limited to replacement of the device. Should warranty replacement be required, please send a copy of the sales receipt, a description of the defect, and the Facial-Flex device postage page to: F.C.I. Warranties, 2605 Egypt Road, Trooper, PA 19403

30-Day Money-Back Guarantee

Facial Concepts, Inc. will refund the entire cost of the product (less the shipping cost) if we issue a return authorization within 30 days from the date of purchase.*

Please contact our customer service department at hello@facialflex.com for assistance. In order to get a return authorization you will need proof of purchase from Facial Concepts, Inc.

All returns should be sent postage paid to the following address:

Facial Concepts, Inc.
2605 Egypt Road
Trooper, PA 19403

*This guarantee is only valid for products purchased directly from Facial Concepts, Inc. Products purchased from a Facial-Flex Reseller are subject to their return policy. Please contact the Facial-Flex Reseller who you purchased the product from for more information.